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What Clients Want: Managing Legal Consumer Expectations in 2019

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Price

$80 for Member
$120 for Non-Member

102 minutes
Date Published

November 4, 2019

Publisher

Monroe County Bar Association

Subjects

Practice Management, Technology and the Law

Questions

For immediate assistance please consult our FAQ page. If you're unable to find the answer you need, please call 585-546-1817 (M-F, 8am-4pm ET) or e-mail customer service.

Summary

Consumers, not just legal consumers, are more demanding than ever. It's a consequence of an on-demand society meeting a legal industry which in many ways, remains the opposite of fast and efficient. The fact of the mattter is that law firms don't only sell clients when they convert leads, they have to keep on selling their clients throughout the whole lifecycle of the engagement, from intake to internal communications to billing. In this session, we'll review how attorneys can effectively set and manage expectations through the course of engagement, in order to stay one step ahead of client demand.

SWOD-15197

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Presenters

Jared D. Correia, Esq.
Founder & CEO - Red Cave Law Firm Consulting

Jared D. Correia, Esq. is the founder and CEO of Red Cave Law Firm Consulting. Red Cave offers subscription-based law firm... Read More

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Program Titles and Supporting Materials

This program contains the following components:

Media Files
Video Presentation
Downloadable Files
Program Materials
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Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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